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REFUND POLICY

At ODN Prints (ODN & Sons, Hisar) we take pride in delivering premium, hand-finished products and a dependable customer experience. Because our 3D resin figurines, aluminium metal prints and desk mats are custom and made-to-order, we follow a strict no-return, no-refund policy except in the limited cases set out below.

Custom & Made-to-Order Products

  • All ODN Prints items — figurines, metal prints and desk mats, whether standard designs or custom artwork — are produced specifically for each order.
  • Once an order is confirmed and moved into production, it is not eligible for return, exchange, cancellation or refund.
  • Each item is crafted to approved designs, sizes and finishes and cannot be resold or reused.

Quality Assurance

Every item is carefully inspected before dispatch. Minor variations in colour, surface texture or finish can occur due to the handmade and printing processes and lighting conditions; these are natural characteristics, not defects.

Design Approval & Responsibility

For custom orders, customers are responsible for reviewing and approving designs, dimensions and layout before production. Once approved and in production, no changes, cancellations or refunds can be made. ODN Prints is not responsible for spelling errors, image-resolution issues or design choices in customer-submitted files.

Damaged or Incorrect Products

If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear images of:

  • The damaged or incorrect product
  • The original packaging
  • The shipping label

Our team will review the claim and coordinate with the courier partner. If verified, a replacement or refund will be provided at the sole discretion of ODN Prints.

Refund Eligibility

  • Refunds apply only in cases of confirmed damage or incorrect delivery.
  • All claims must be reported within 48 hours of receipt with proper photographic evidence.
  • Claims raised after this period or without sufficient proof cannot be accepted.
  • Where a refund is approved, it is issued to the original payment method. If a payment is deducted for a failed transaction, it is refunded automatically to the original method.

Contact

For assistance or order-related concerns, contact us at customercare@odnprint.com or on WhatsApp +91 86074 50921. See also our Returns Policy and Shipping Policy. By purchasing from odnprint.com you acknowledge and agree to this Refund Policy.