RETURNS POLICY

At ODN Prints (ODN & Sons, Hisar) every item — our 3D resin figurines, aluminium metal prints and desk mats — is custom made-to-order from your photo or design. Because each piece is produced specifically for you and cannot be resold, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or design choices you approved before production.

When we will accept a return

We will replace or refund an item only if it arrives damaged, defective, or different from the order you approved (wrong design, wrong size, or wrong product).

How to raise a return

• Contact us within 48 hours of delivery at customercare@odnprint.com or on WhatsApp +91 86074 50921.
• Send clear photos (and a short video if the item is broken) of the product, the original packaging, and the shipping label.
• Keep the item and all original packaging intact until the claim is resolved.

Claims raised after 48 hours, or without sufficient photographic proof, cannot be accepted. For approved claims we arrange a reverse pickup and, once the item is received back, issue a free replacement or a refund at ODN Prints’ discretion.

Not covered

• Minor variation in colour, finish or texture inherent to handmade and printed products (not a defect).
• Damage caused by misuse, mishandling, or improper display after delivery.
• Spelling errors, low-resolution images, or design issues in files you supplied and approved.

See also our Refund Policy and Shipping Policy. By placing an order with ODN Prints you agree to this Returns Policy.